I Love Failure
  • Blog

I Love Failure

It is essential, day by day,
to remain responsible
for our actions and decisions,
​accepting our faults
​without assigning blame


TAKE RESPONSIBILITY

9/15/2012

4 Comments

 
In August, I was traveling to San Diego to attend a High Performance Forum.  I scheduled my arrival a day before in order to attend a casual get together with most of the attendees at the hotel lobby bar.  It was a good way to meet everyone in a casual atmosphere prior to the forum.  I hired a car service in advance to pick me up from the airport to assure a timely arrival.

The plane lands at 9:20, pm estimated time of arrival to Hotel 10:20pm!  One hour later I am waiting for the car service on the curb at gate #2.  The driver calls me and I kept repeating the gate or exit # and after 45 minutes he realized he was at the wrong terminal.  Finally he arrives, I enter the car and notice the driver has a fresh black eye.  I asked him what happened.  He told me he was a boxer and he had match and got hit in the eye.  I laughed and said bullshit, you were at a bar last night, got drunk and had a fight.  With a startled look he says, how did you know?  I told him I was in the nightclub business.  Anyway, the best part starts now.  Here is this teddy bear personality of a driver trying to find his way to the hotel with out a GPS.  He calls in to Frank, the manager, and asks for help.  At this point I had to just laugh and film the situation.  It went from bad to worse.  After several failed attempts and Frank could not help, I asked him to pull over to the nearest hotel where I took a taxi.  Arrival time, 12:30, so much for the casual get together!

The following 3 days I attended an amazing forum and on the 3rd day I was getting ready to give a testimonial when I received a phone call.  It was Frank, the manager, asking me if I would like to arrange a pick up time.  I was shocked!  I said, Frank, are you serious?  Did you know I ended up taking a taxi?  Frank responded by apologizing and he was eager to repair the mistake.  I told him that I would do it under one condition, that he would have to personally pick me up and listen to me.  Frank told me he does not drive but he is the manager.  I said to him, I know you are the owner and you don’t drive but if I schedule a pickup you have to drive me.  He agreed and showed up on time.  First impression of Frank: sloppy looking with long curly hair.  I said to him, how can you show up like this?  “Well, I am a soccer player.  I am like the Great Messi for San Diego.”  I told him I really don’t care what he does on the side but he needs to look more professional.  How does he expect his employees to show up to work looking good when he doesn’t set the example. I was so pumped up and inspired from the forum and that is when he had to listen to my advise on how to improve his company, what books to read and how he can take control.

Frank was not really sure what to make of me.  He looked at me and just listened. Frank took an important first step by showing up.  He was put into position of taking the responsibility of repairing damage that was created by another employee.  Frank has the potential to grow and improve his company but sometimes people get comfortable with an acceptable product or service.  The goal is to have an exceptional product or service!  Frank was surprised and happy at the end of our ride and conversation.  He thanked me with a hug.

In my company the buck stops with me! I am responsible for all mistakes in my company and try to make no excuses! I teach my kids to take full responsibility for their actions. When you ask my 10 year old, what is an excuse… she responds, “excuses are for losers.” We all make mistakes, but the majority will not assume responsibility.

Frank took responsibility and rearranged his schedule to pick me up… I am confident he will put his house in order. By taking responsibility he earned a loyal customer!

4 Comments
JOHN link
9/17/2012 03:11:10 am

I'M LEARNING. KEEP WRITING.

Reply
Mauricio
9/18/2012 07:02:26 am

Thank you!

Reply
https://dltutuapp.com/tutuapp-download/ link
1/8/2023 02:13:38 am

You can also dye your hair a bright color, go on a shopping spree for new clothing, or invest in a new pair of shoes.

Reply
https://showbox.run/ link
1/8/2023 02:14:47 am

You can do things like rock a bold lip color, get a new facial piercing or upgrade your current glasses style.

Reply



Leave a Reply.

    Picture
    Who I am today as a person is largely due to my failures!
    Failures are the speed bumps in life that matter!  They are not regrets but small disappointments that wake up the strength within us! Failures are the process of learning and improving!  Without failures we simply are at a status quo!  

    "success is built on many failures..." 

    Mauricio Fraga-Rosenfeld

      Sign Up for My Latest Blog

      [object Object]
    Submit

    Archives

    January 2024
    January 2020
    December 2019
    October 2019
    September 2019
    August 2019
    June 2018
    May 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    December 2012
    November 2012
    October 2012
    September 2012

Proudly powered by Weebly
  • Blog